Gordon Cloud

Gordon allows you to send text messages and trigger SMS events directly from the platform.

In this article, we'll have a quick walkthrough of the different events that are available, at what point they are triggered and from where.

* These events are automatically triggered based on order status and driver location.<br>​<br>​

We don’t want to spam end customers with text messages. If ‘On the way’ and ‘Nearby’ are close to one another, only ‘Nearby’ will be triggered. This is usually the case for stops early on the route, so make sure to have at least 'Nearby' activated, but preferably both.

Learn more about how we're <a href="https://help.gordondelivery.com/en/articles/7843559-how-long-is-a-text-message" rel="nofollow noopener noreferrer" target="_blank">calculating the length</a> of text messages in the platform.

Introduction to automated text messages

Gordon Last Mile Platform

gordondelivery.com

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Status	Triggered From	Comment
New *	Gordon Cloud	The order has been created in the platform. SMS will be sent out 30 minutes after it's been imported.
Planned *	Gordon Cloud	The order that's been planned and confirmed on a route.
On the way *	Gordon Cloud Driver App	The order is on a route that has been started by the driver.
Nearby *	Gordon Cloud Driver App	The order is approx. 30 minutes away from the customer.
Cancelled	Gordon Cloud	The order has been cancelled in Gordon Cloud.
Customer cancelled	Gordon Cloud	The order has been cancelled in Gordon Cloud upon customer request.
Not on route	Gordon Cloud Driver App	The order was not scanned or found on the route when loading.
Missing from producer	Gordon Cloud	The order has not been received from the producer or sent from the packing area.
Wrong depot	Gordon Cloud	The order has arrived at the wrong depot and can't be delivered on the intended route.
Damaged goods	Gordon Cloud	The order was damaged and not in good enough condition to be delivered.
Unable to deliver	Gordon Cloud Driver App	The driver can't deliver the order to the customer.
Too late to deliver	Gordon Cloud	It's too late to deliver the order. This status is set in Gordon Cloud and can refer to either too late In relation to the time window In the day or of the driver's shift
Partially delivered	Gordon Cloud Driver App	A part of the order (one or more parcels) was successfully delivered.
Delivered	Gordon Cloud Driver App	Successful in-person delivery of the entire order to the end customer.
Delivered outside	Gordon Cloud Driver App	Successful delivery, outside the door, of the entire order.

Introduction to automated text messages

Status

Triggered From

Comment

On the way or nearby?

How long are the text messages?